How does Autoship work?
It’s simple:
- Choose your favorite products
- Select how often you want them delivered (every 15, 30, 45, 60, or 90 days)
- We automatically send your order on schedule
- You never run out of what you need
What are the benefits of Autoship?
✓ Never run out – Your wellness routine stays consistent
✓ Save time – No need to remember to reorder
✓ Total flexibility – Change products, dates, or pause anytime
✓ Priority support – Autoship members get VIP treatment
✓ Free shipping on orders over $45
Can I cancel or pause my Autoship anytime?
Absolutely. There are no contracts, no cancellation fees, and no pressure. Pause or cancel anytime, it’s your subscription, you’re in control.
How do I change my delivery date?
Log into your account and easily adjust your next delivery date. You can move it up if you’re running low or push it back if you still have plenty.
Can I change the products in my Autoship?
Yes! You can add, remove, or swap products in your upcoming order anytime through your account dashboard.
What if I need to skip a delivery?
No problem. Just log into your account and skip any upcoming shipment—no questions asked.
When will I be charged?
Your payment method is automatically charged 1-2 days before your order ships. You’ll receive an email notification before each charge.
Can I modify or cancel an order that’s already processing?
Once an order enters our shipping queue, we can’t modify it. However, you can contact us at 1-850-597-6641 or sales@shopnaturallife.com and we’ll do our best to help.
How do I manage my Autoship subscription?
Simply log into your account at shopnaturallife.com. From there, you can:
- Change delivery frequency
- Update products
- Modify shipping address
- Update payment information
- Pause or cancel your subscription
What if I forget my account login?
Click “Forgot Password” on the login page, or text our customer service team at 1-850-597-6641 and we’ll help you get back in.
Shipping & Delivery
Do Autoship orders qualify for free shipping?
Yes! All Autoship orders over $45 ship free to the continental U.S. (48 states).
How long does shipping take?
Most orders ship within 24 hours. Delivery times vary depending on location in the U.S. That being said….if you call, our staff will do as much as they can to get you your order faster if possible. Orders placed before 1:00 PM EST typically ship the same day or next day. You’ll receive tracking information via email once your order ships.
Do you ship to Alaska, Hawaii, or internationally?
- Alaska & Hawaii: Yes, we ship using discounted commercial rates via FedEx or UPS
- Canada & Mexico: We currently do not ship internationally
Returns & Guarantees
What is your return policy?
All Natural Life products come with a 30-day money-back guarantee (from order date) or 10-day guarantee (from delivery date) for new/unopened or defective/damaged products.
To request a return:
- Email sales@shopnaturallife.com or text 1-850-597-6641 to request a Return Merchandise Authorization (RMA)
- Include the product, original packing slip, and completed RMA form in your return box
- For damaged products, include a photo in your RMA request email
What if my Autoship product arrives damaged?
Contact us immediately at sales@shopnaturallife.com or 1-800-597-6641 with a photo of the damaged product. We’ll send a replacement or issue a refund right away.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, debit cards, and other standard payment methods through our secure checkout.
Is my payment information secure?
Yes. We use industry-standard encryption and security measures to protect your payment information.
Can I update my payment method?
Yes, you can update your payment information anytime through your account dashboard.
Product Questions
How do I know which products are right for me?
Our certified wellness coaches offer free consultations to help you choose the right products for your specific health goals. Text 1-850-597-6641 or book online.
Are your products third-party tested?
Yes. We’re committed to transparency and quality. All Natural Life products meet rigorous quality standards.
Can I purchase products without subscribing?
Absolutely! Autoship is completely optional. You can make one-time purchases anytime at shopnaturallife.com.
Still Have Questions?
We’re here to help!
📞 Text us: 1-850-597-6641 (Mon-Fri, business hours)
📧 Email us: sales@shopnaturallife.com
🏪 Visit us: Find a Natural Life store near you
Your wellness journey is important to us.
The Natural Life Family 🌿
